Give assistance a bounded job
Start with tasks such as summarizing an authorized maintenance request or drafting a response for review. A clearly defined input and output are easier to evaluate than an assistant with unrestricted operational access.
Use verified context
An assistant should retrieve only records the acting user can access. Retrieved documents are untrusted content, and suggested actions must pass policy checks. An uncertain answer needs a route back to a person.
Keep consequential decisions with people
Payments, lease terminations and legal notices require explicit policy and human approval. Record what was proposed, what was approved and what happened. Propty's AI agents are planned capabilities; this article describes their intended governance, not a live service.